Welcome to Fun Costumes Store! We’re here to help you with any questions about our magical costumes, delivery, payments, and more. Below, you’ll find answers to common queries. If you need further assistance, don’t hesitate to contact us!

Product Questions

What types of costumes do you offer?
We offer a wide range of costumes for adults and children, including themes like Adam and Eve, Alien, Angel, Cowboy, International, Ninja, Religion, and more. Our selection includes accessories like Angel Wings, Halos, and Alien Masks to complete your look.
Are your costumes suitable for group events or themed parties?
Absolutely! Our costumes are perfect for theater groups, family celebrations, cosplay events, and parties. We have options like Bible Character Costumes, Arabian Costumes, and Board Game Costumes to bring your creative visions to life.
Do you have costumes for educational or cultural purposes?
Yes, we offer detailed Religion Costumes and International Costumes that are great for educational settings or cultural events, ensuring authenticity and quality.

Shipping & Delivery

How long does order processing take?
All orders are processed within 1-2 business days. We work quickly to get your costumes ready for shipment so you can start enjoying the magic as soon as possible.
What are your shipping options and costs?
We offer two shipping methods:
– Standard Shipping: $12.95, using DHL or FedEx, with delivery in 10-15 days after shipment.
– Free Shipping: Available on orders over $50, using EMS, with delivery in 15-25 days after shipment.
Do you ship internationally?
Yes, we ship worldwide from our Louisville, Kentucky headquarters! However, we do not deliver to some remote areas in Asia and other isolated regions. Check your location during checkout to confirm availability.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to monitor your package’s progress with the carrier (DHL, FedEx, or EMS).

Payments

What payment methods do you accept?
We accept all major payment methods for a seamless shopping experience: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment details. Your transactions are safe with us.

Returns & Refunds

What is your return policy?
If your costume doesn’t meet your expectations, you can initiate a return within 15 days of receipt. We aim for your complete satisfaction and will guide you through the hassle-free process.
How do I start a return?
Contact our customer service team at [email protected] or call us at 2246 Gregory Lane. We’ll provide instructions and assist you with the return.
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on worn or damaged costumes unless they arrive defective. Please inspect your order upon delivery and contact us immediately if there’s an issue.

Account & Customer Service

How can I contact customer service?
We’re always here to help! Email us at [email protected] or call our Louisville office at 2246 Gregory Lane. Our team is ready to assist with any questions or concerns.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience in the future.

Still have questions? Reach out to us! We’re dedicated to bringing magic to your doorstep.

Email: [email protected] | Phone: 2246 Gregory Lane, Louisville, US 40299

Thank you for choosing Fun Costumes Store—where every delivery is an opportunity for transformation and celebration!