At Fun Costumes Store, we want every costume to bring magical transformations and unforgettable moments. However, we understand that sometimes a costume might not fit perfectly or meet your expectations. Our hassle-free returns policy ensures your satisfaction remains our top priority!

✨ Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Unworn, unwashed, with original tags and packaging
  • Return Method: Prepaid return label for defective items
  • Refund Time: 5-7 business days after we receive your return

📦 Return & Exchange Process

Step 1: Review Eligibility

Before initiating a return, please ensure:

  • Item is in original condition (unworn, unwashed, undamaged)
  • All original tags are attached
  • Original packaging is intact
  • You have your order confirmation or receipt
  • Return is within 15 days of delivery

Step 2: Initiate Your Return

Contact our customer service team within 15 days of receiving your order:

  • Email: [email protected]
  • Subject: Return Request – [Your Order Number]
  • Include your order number and reason for return

Step 3: Package Your Items

Carefully pack the items in their original packaging. Include:

  • All original tags and labels
  • Any accessories that came with the costume
  • The original invoice or packing slip

Step 4: Shipping Your Return

We offer two return shipping options:

  • Prepaid Label: For defective or incorrect items (we’ll email you a prepaid shipping label)
  • Self-Arranged Shipping: For change-of-mind returns (customer pays return shipping)

Return Address:
Fun Costumes Store
2246 Gregory Lane
Louisville, KY 40299
USA

💰 Refund Information

Refund Timeline

  • Processing Time: 1-2 business days after we receive your return
  • Refund Issued: Within 5-7 business days
  • Bank Processing: Additional 3-5 business days depending on your financial institution

Refund Methods

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB (processed back to your card)
  • PayPal: Refunded to your PayPal account

Note: Original shipping fees are non-refundable for change-of-mind returns.

🚫 Non-Returnable Items

To ensure hygiene and safety for all our customers, the following items cannot be returned or exchanged:

  • Alien Masks (for hygiene reasons)
  • Angel Halos & Wings (if packaging is opened)
  • Intimate apparel items including Adam and Eve Costumes
  • Customized or made-to-order costumes
  • Items damaged due to customer misuse or improper care

✉️ Return Request Template

Subject: Return Request – [Your Order Number]

Dear Fun Costumes Store Team,

I would like to request a return/exchange for my recent order:

Order Number: [Your order number] Order Date: [Date of order] Item(s) to Return: [List the specific items, e.g., Adult Ninja Costume, Angel Wings] Reason for Return: [Please select: Wrong Size/Defective Item/Change of Mind/Other] Preferred Resolution: [Refund/Exchange – if exchange, specify desired item] Additional Comments: [Any relevant details about the issue]

Please advise on the next steps for my return.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

🔁 Exchange Requests

We’re happy to exchange items for different sizes or styles! The process is the same as returns:

  • Initiate your exchange within 15 days of delivery
  • Items must be in original condition with tags attached
  • We’ll ship the replacement once we receive your return
  • If the exchange item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference

🎪 Need Help with Your Return?

Our magical customer service team is here to assist you!

Email: [email protected]
Response Time: 1-2 business days
Store Address: 2246 Gregory Lane, Louisville, KY 40299

We understand costume deadlines are important, so we process returns quickly to ensure you don’t miss your magical moment!

Fun Costumes Store – Where Every Return is Handled with Care and Magic! 🎉