At Fun Costumes Store, we’re dedicated to making your costume experience magical from start to finish! Whether you’re transforming into an angel, alien, ninja, or any of our exciting characters, we ensure your costume journey is seamless and enchanting.

📦 Shipping Information

Order Processing Time

We work our magic quickly! All orders are processed within 1-2 business days after payment confirmation. During peak seasons (Halloween, Christmas, etc.), please allow up to 3 business days for processing.

Shipping Methods & Timeframes

Shipping Method Delivery Time Cost Carrier Best For
Standard Shipping 10-15 business days after shipping $12.95 DHL or FedEx Time-sensitive costume events
Free Shipping 15-25 business days after shipping FREE on orders over $50 EMS Budget-friendly, non-urgent deliveries

Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

🔄 Returns & Exchanges

We want every costume to create magical memories! If your purchase doesn’t meet your expectations, our hassle-free return policy ensures your satisfaction remains our top priority.

✨ Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Unworn, unwashed, with original tags and packaging
  • Return Method: Prepaid return label for defective items
  • Refund Time: 5-7 business days after we receive your return

📋 Return & Exchange Process

1 Review Eligibility

Before initiating a return, please ensure:

  • Item is in original condition (unworn, unwashed, undamaged)
  • All original tags are attached
  • Original packaging is intact
  • You have your order confirmation or receipt
  • Return is within 15 days of delivery
2 Initiate Your Return

Contact our customer service team within 15 days of receiving your order:

  • Email: [email protected]
  • Subject: Return Request – [Your Order Number]
  • Include your order number and reason for return
3 Package Your Items

Carefully pack the items in their original packaging. Include:

  • All original tags and labels
  • Any accessories that came with the costume
  • The original invoice or packing slip
4 Shipping Your Return

We offer two return shipping options:

  • Prepaid Label: For defective or incorrect items (we’ll email you a prepaid shipping label)
  • Self-Arranged Shipping: For change-of-mind returns (customer pays return shipping)

Return Address:
Fun Costumes Store
2246 Gregory Lane
Louisville, KY 40299 USA

💰 Refund Information

Refund Timeline

  • Processing Time: 1-2 business days after we receive your return
  • Refund Issued: Within 5-7 business days
  • Bank Processing: Additional 3-5 business days depending on your financial institution

Refund Methods

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB (processed back to your card)
  • PayPal: Refunded to your PayPal account

Note: Original shipping fees are non-refundable for change-of-mind returns.

🚫 Non-Returnable Items

To ensure hygiene and safety for all our magical customers, the following items cannot be returned or exchanged:

  • Alien Masks (for hygiene reasons)
  • Angel Halos & Wings (if packaging is opened)
  • Intimate apparel items including Adam and Eve Costumes
  • Customized or made-to-order costumes
  • Items damaged due to customer misuse or improper care

🔁 Exchange Requests

We’re happy to exchange items for different sizes or styles! The process is the same as returns:

  • Initiate your exchange within 15 days of delivery
  • Items must be in original condition with tags attached
  • We’ll ship the replacement once we receive your return
  • If the exchange item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference

🎪 Need Help with Your Return?

Our magical customer service team is here to assist you!

  • Email: [email protected]
  • Response Time: 1-2 business days
  • Store Address: 2246 Gregory Lane, Louisville, KY 40299

We understand costume deadlines are important, so we process returns quickly to ensure you don’t miss your magical moment!

Fun Costumes Store – Where Every Return is Handled with Care and Magic! 🎉